Booking Policy

Understand our terms and conditions for booking travel tickets, hotels, local guides, tours, activities, and other tourism services.

Last Updated: 01 July 2026

BOOKING POLICY

This Booking Policy applies to travel tickets, accommodation reservations, local guide services, tour bookings, activities, tourism packages, and other travel-related services booked through Omathithi.com, operated by Omathithi Services.

Omathithi.com may facilitate bookings directly or through third-party travel, accommodation, transportation, tour, guide, activity, and other service providers.

The specific terms, conditions, availability, pricing, and cancellation rules applicable to each booking will be displayed or communicated at the time of booking.

Omathithi Services may update this Booking Policy from time to time. The latest version will be published on Omathithi.com with the revised “Last Updated” date.

1. Booking Process

Customers can make eligible bookings through the booking facilities available on Omathithi.com.

Depending on the service, customers may be required to provide information such as:

Name and contact details
Travel dates
Destination and travel preferences
Number of travellers
Passenger or guest details
Identification or travel document information, where required
Other information necessary to complete the booking

A booking request is considered submitted only after the required information has been provided and the applicable payment or booking requirements have been completed.

2. Travel Ticket Bookings

Travel ticket bookings may include flights, trains, buses, taxis, transfers, and other transportation services made available through Omathithi.com.

Ticket availability, fares, schedules, seat allocation, baggage allowances, boarding requirements, and other conditions are determined by the relevant transportation provider.

Customers are responsible for providing accurate passenger information and complying with the transportation provider’s rules and requirements.

Once a ticket is issued, changes, cancellations, refunds, and rescheduling may be subject to the applicable transportation provider’s terms.

3. Hotel & Accommodation Bookings

Hotel, resort, lodge, guest house, homestay, and other accommodation bookings are subject to availability and the terms applicable to the selected property.

Room type, occupancy, check-in and check-out times, amenities, additional charges, identification requirements, and other conditions may vary between properties.

Customers are responsible for providing accurate guest information and complying with the accommodation provider’s policies.

Cancellation and refund conditions will depend on the specific booking selected.

4. Local Guide Bookings

Local guide bookings may include sightseeing assistance, destination guidance, cultural experiences, local transportation assistance, translation support, itinerary assistance, and other services offered by local guides.

Guide availability, service duration, meeting location, inclusions, charges, and other conditions may vary depending on the selected guide and service.

Customers are expected to provide accurate booking information and follow reasonable instructions provided by the guide or service provider.

5. Tour & Tourism Bookings

Tour bookings may include sightseeing tours, city tours, day trips, multi-day tours, activities, excursions, experiences, and customized travel arrangements.

The services included in a tour will depend on the specific package or booking selected.

Customers should carefully review the itinerary, inclusions, exclusions, meeting points, timings, applicable charges, and other booking conditions before completing the booking.

Tour schedules and arrangements may be changed because of weather, transportation conditions, attraction closures, operational requirements, or other circumstances beyond reasonable control.

6. Booking Confirmation

A booking will be considered confirmed only when the applicable service provider or Omathithi Services has successfully confirmed the reservation.

Customers may receive a booking confirmation, ticket, voucher, reference number, email, SMS, or other confirmation depending on the type of service.

Customers should carefully review their booking confirmation and immediately report any incorrect information.

Omathithi Services is not responsible for problems arising from incorrect information provided by the customer.

7. Pricing & Payment

The applicable price, taxes, service charges, fees, and other costs will be displayed or communicated before the booking is completed, where reasonably possible.

Prices and availability may change before a booking is confirmed.

Customers are responsible for completing the required payment through the available payment methods.

A booking may not be confirmed until the required payment has been successfully received and processed.

Third-party providers may apply additional charges according to their own terms and conditions.

8. Booking Changes & Cancellations

Changes, cancellations, rescheduling, and refunds are subject to the terms applicable to the particular booking.

Different services may have different cancellation deadlines, modification charges, refund conditions, and non-refundable components.

Customers requesting a change or cancellation should contact Omathithi Services as soon as possible and provide their booking reference number and relevant details.

For detailed refund conditions, customers should also refer to the Cancellation and Refund Policy and the specific terms provided at the time of booking.

9. Customer Responsibilities

Customers are responsible for:

Providing accurate and complete booking information
Checking booking details before confirmation
Carrying required identification and travel documents
Arriving at the required location on time
Following the rules of transportation and accommodation providers
Following applicable tour, activity, and guide instructions
Checking travel schedules and meeting points before departure
Informing Omathithi Services of relevant changes as soon as possible

Customers are also responsible for ensuring that they meet any visa, passport, permit, health, age, or other requirements applicable to their journey.

10. Contact Information

For questions, corrections, complaints, or concerns regarding information or services available on Omathithi.com, please contact Omathithi Services.

Website: www.omathithi.com
Email: contact@omathithi.com
Phone: +91 9400472680

Address:
No. 83/9, Kannanchirayil
Thodupuzha, Kochi
Kerala – 685601
India

Please provide your booking reference number and other relevant details when contacting us regarding a booking.

By making a booking through Omathithi.com, you acknowledge that you have reviewed and accepted the applicable booking conditions, including the terms relating to payment, cancellation, modification, and refunds.

Omathithi.com is a dedicated tourism platform committed to making journeys across India easier, more comfortable, and truly memorable for every traveller. Our platform brings together reliable information, tour packages, travel assistance, accommodation, local experiences, sightseeing services, and essential support in one convenient place for all your travel needs.